Peer Support

Service User Involvement

Drugaid strives to work in partnership with our service users to ensure that the services we deliver are good for you.
We are keen to know what you think works well and areas where you think we need to improve.
We take feedback from service users into consideration when we are planning, delivering and evaluating our work.
Please give us your views:

• Write it down and put it in a suggestion box. We will take these comments to team meetings.
• Tell a worker
• Tell another service user and get them to tell a worker
• Join a service users forum like SMUG or FUSE
• Fill out surveys that are often in waiting areas

Whenever we develop new working practices or projects we ask service users to be involved in shaping these.
If you are interested in getting involved in some areas of Drugaid's work as a service user, please let your Project Worker know and we will support you in doing so. This type of work is voluntary and could be a one-off or go on for as long as you are a service user. It may involve attending meetings, or asking others their views on different parts of our services or things we are planning to set up. Your expenses will be covered.

Peer Support Service

Peer Support is a new development for Drugaid. A group of service users are trained to deliver harm reduction services including giving up-to-date, realistic information about drug and alcohol issues in a variety of settings.
Anyone who is interested in becoming a Peer Support Worker with Drugaid will need to be stable in their drug/alcohol use or drug/alcohol free. You will need to be at a stage in your life where you can look beyond your own needs and work for the benefit of others. A significant amount of time will be spent on training and developing Peer Support Workers before encouraging involvement in drop in and education activities. The Peer Support Co-ordinator will provide training and support for Peer Support Workers in Drugaid.

Your views and your involvement are important
There are two workers employed by the area commissioners (funders) of drug and alcohol services, funded by the Welsh Assembly and independent of all the drug and alcohol services; like Drugaid. They will specifically answer any of your questions about service user involvement, help and encourage you to get involved, advocate on your behalf and listen to your suggestions and concerns.

Gwent Service User Involvement Worker

RCT Service User Involvement Worker
Chris Williams
01443 827309
Mobile: 07747 485783