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The Phoenix Centre

A drop-in resource centre for people who misuse drugs or alcohol.

Phoenix is a drop-in resource centre in Caerphilly. It has been developed alongside servcie users, using their knowledge, experience and ideas. It is staffed by trained peer mentors and volunteers, led by paid workers.

Who is it For?

Phoenix is available to anyone who:

uses drugs or alcohol or
is affected by someone else's use of drugs or alcohol or
wants information about drugs or alcohol

What can it offer me?

Phoenix offers a range of services, all of them free and available without an appointment. These include:

information and support
the use of telephones and computers
internet access
laundry and shower facilities
comfortable areas for relaxing
a private garden area
Calm and knowledgeable workers, who won't judge you.

Confidentiality
Phoenix is a confidential, anonymous service. We won't open a file about you or record your name in any of our records. We record basic details for use in monitoring and evaluating the service and these do not include your name.

Information and support
Phoenix workers can provide up-to-date information about drugs and alcohol, and issues associated with using drugs and alcohol. We can also find other informationj you may be looking for, or help you to do this. If you just want to talk, we'll listen.

Harm reduction
Phoenix workers can give information about reducing and minimising many harms related to drug and alcohol misuse. This includes overdose prevention, safer injecting, managing withdrawal symptoms and protection against blood-borne viruses.

In times of crisis...
It can help to talk to someone when things are going wrong. You don't need an appointment, so just drop in to see us. You can talk it through with one of us and try to work out what you want to do next. We won't tell you what to do but we may know things that can help you make the next step.

Peer support
Most Phoenix workers are peer mentors. These are service users or ex-service users who have been trained to provide support and the benefit of their experience, without telling you what to do.

The peer mentors run a service users' support group, which meets every Thursday from 12pm til 2pm. You can drop in for the whole group, or at any time between those times.

Acupuncture

We offer acupuncture every week on Tuesday, at 4pm. You don't need an appointment, just drop in.

If you want to know more about acupuncture before you try it for the first time, come in a little before 4pm, or at any other time when we're open, and we'll talk it through with you.

Signposting
Phoenix can work with you on a broad range of issues and if we can help, we will. If we can't we will find someone who can. If you need support to contact a different service we will provide it.

Gardening Group
The gardening group aims to cultivate the centre's garden, to make a grassed area with flowers and a vegetable plot. Anyone can join the group - no green fingers are necessary. The group meets every Friday from 1pm - 3pm. No appointment necessary - just drop in.

When is the Phoenix Centre open?

We are available when other services may not be, at evenings and weekends as well as daytimes. Our hours of opening for drop-in change from time to time, according to what service users tell us they need.

Currently we are open on:

Tuesdays       5pm -  8pm
Thursdays     12pm - 3pm
Fridays         12pm - 3pm
Saturdays     12pm - 3pm

How can I contact you?

You can drop by any time we're open - you don't need an appointment. You can also phone us, text us or write to us.

The Phoenix Centre
97 Cardiff Road
Caerphilly
CF83 1FQ

We are close to the town centre and public transport, but we have a discreet entrance at the rear of the building. If you're coming in person, come around the back. Our entrance is on Rhymney Terrace. We are right next to the railway line.